Spectrum opens call center, 600 jobs expected

Spectrum showed off its new, modern call center in McAllen last week, where the telecommunications company has already hired 250 of the 600 positions it will fill by the beginning of 2018. The 95,000 square-foot center is the location of the former Kmart on North 23rd Street.

Spectrum showed off its new, modern call center in McAllen last week, where the telecommunications company has already hired 250 of the 600 positions it will fill by the beginning of 2018. The 95,000 square-foot center is the location of the former Kmart on North 23rd Street.

Representatives at the center are bilingual, servicing calls in Spanish to “make their customers feel comfortable,” Anabel Chavez, vice president of customer operations, said.

The new jobs are part of Charter’s plan to hire 20,000 employees by returning call center jobs to the United States. Spanish-speaking customers have usually been served by outsourced call centers, often outside the United States.

Interested applicants should visit jobs.spectrum.com to apply and learn more about careers at Spectrum.

“Our new McAllen center reflects our deep commitments to craftsmanship and diversity,” said Greg McMichael, Charter senior vice president of customer service. “Through this center of excellence, we are providing the best possible experience for Spanish-speaking customers while creating hundreds of new career opportunities for residents of the Rio Grande Valley.”

The center became a talking point between President Donald J. Trump and Texas Gov. Greg Abbott at the White House in March.

“Tom will be opening a brand new beautiful call center in McAllen, Texas — you know McAllen, right, good place?” Trump said to Abbott.

“Great place,” Abbot replied.

“I knew you would say that — (laughter),” Trump said.

The Monitor reported on the City of McAllen’s recruitment of the center two months before Trump took office.