Harlingen Waterworks System will close its Customer Service Lobby starting Tuesday until further notice.
HWWS will continue providing water and sewer service throughout the crisis. However, customers who would otherwise visit HWWS offices are asked to use other available options for bill payment and customer service.
“While HWWS regrets the inconvenience this closing will cause for many customers, it is the right action to take for the protection of all customers and employees. It also ensures that HWWS complies with local and statewide directives on social distancing and limitations on public gatherings. HWWS remains deeply committed to its vital role in public health through the delivery of water and sewer services, and this new health challenge demands a similar commitment,” the agency said in a news release.
Autopay – sign up for automatic bank draft
Bill Pay – sign up through customer’s banking institution
Online – pay by credit or debit card
Phone – dial 430-6100 Option 1 using credit or debit card
Drop Box – enclose check or money and bill stub in an envelope
Drive Through – Monday-Friday 7:30 am to 5:30 pm. Long lines are expected for this option.
Mail – mail check and bill stub to PO Box 1950, Harlingen TX 78551